Returns & Exchanges

At Mattress Store, we want you to sleep soundly knowing your purchase is protected by our 100-night comfort guarantee. If you are not completely satisfied with your mattress after the initial break-in period, we offer a seamless return and exchange process to ensure you find your perfect fit.

Return Process

• 1.
  Initiate Your Request

  Contact our sleep experts via email or phone within 100 nights of delivery to start your return or exchange process.

• 2.
  Verification and Prep

  Provide proof of purchase and photos of the mattress to confirm it is in clean, undamaged condition as per our hygiene policy.

• 3.
  Schedule a Pickup

  We will coordinate with a local removal partner to pick up your mattress directly from your home at a time that fits your schedule.

• 4.
  Receive Your Refund

  Once the pickup is confirmed, we will process your full refund or apply the credit toward your new mattress selection within 5-7 business days.